App support
Email support@familycapsuleapp.com with what you expected, what happened, and the app screen where it occurred. If you received Family Capsule through TestFlight, you may also use its feedback option.
Please do not include child health details, private family media, passwords, verification codes, or other sensitive information in feedback.
Delete your account
- Open Family Capsule and sign in.
- Open Settings.
- Choose Data & ownership.
- Choose Delete account and complete the on-screen verification.
Deleting an account permanently deletes capsules you own and their family data, including attached photos, video, and audio. Your access to capsules owned by someone else also ends. Some cleanup may complete asynchronously.
Delete a child profile or capsule
Verified owners and authorized family roles can manage child profiles from the child settings area. Owners can manage capsule ownership and destructive actions from Settings → Data & ownership. The app uses fresh-session and exact-name confirmations for sensitive deletion actions.
Export family data
Verified capsule owners can choose Settings → Data & ownership → Export to create a structured JSON export and open the device share sheet.
The current export includes structured records and a manifest describing attached media. It does not copy the original photo, video, or audio files into the export package.
Privacy and access help
Use Settings → Privacy & access to review viewer visibility and owner-controlled defaults. Capsule owners can manage invitations and family roles from the Family area.
Common questions
I am signed out. Can I still delete my account?
Sign in to the account first so Family Capsule can verify the request. Social sign-in accounts may be asked to authenticate again.
Can I undo account deletion?
No. Account deletion is designed to be permanent. Export anything you want to keep before confirming deletion.
What should I do in an emergency?
Do not rely on Family Capsule for emergency care. Contact local emergency services or an appropriate health professional.